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FAQ

Covid-19 Information

For the latest safety guidelines, please review our enhanced venue protocols at www.fillmoreauditorium.com/safety-guidelines.

We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Starting October 4th, prior to entry into Fillmore Auditorium, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card. Please note that requirements and venue protocols, such as testing and vaccination, are subject to change, so be sure to check back closer to your event date for the latest information.

For all ticketed events, please note the following updated policies:

Face coverings are strongly recommended for fans who are not fully vaccinated, unless actively eating or drinking, per CDC guidelines.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")
What is the address?

1510 Clarkson Street, Denver CO 80218

Where do I park?

The Fillmore Auditorium does not own or operate any public parking lots. We do occasionally work with a parking company to sell parking on-line when available. Please check Ticketmaster for availability. On-street parking may be available in the vicinity of the Fillmore. Please pay attention to signs for regulations on each block as they do differ throughout the area. Additionally, some local businesses make spaces available for sale and there are a number of pay parking lots between the Capitol and the Fillmore. Please do NOT park in a business lot that does not have an official representative on site to collect for parking as many nearby businesses tow. The Fillmore encourages use of public transportation and Uber to get to and from events.

Where can I buy tickets to a show?

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at Fillmore Auditorium will be open from 12PM-6PM on FRIDAYS only. In addition, the box office will be opening 3 hours before doors on show dates. We look forward to seeing you at our next show at Fillmore Auditorium.

How do I get VIP tickets or upgraded seating?

If you are interested in purchasing a floor box, season seats or club access for the season, please contact our PSS department at 303-837-1024 or click here. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

On-site upgrades are available for some events by visiting the VIP desk behind the stage on the left side of the building when facing the stage (Northwest corner).

Do you have an ATM?

We have ATM's on site located adjacent to the lobby and main level bathrooms. Credit cards are accepted at all bars and our artist merchandise stand.

How do I make a special needs request?

Please purchase a General Admission ticket and when you arrive at the venue ask our event staff where our ADA seating areas are located. We will accommodate your needs.

Do you allow re-entry into the show?

Re-Entry is not permitted. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

My tickets are at will call. How & when can I pick up my tickets?

Will call tickets are available for pickup at the box office located on the Colfax side of the venue on the Southeast corner of the building. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service-800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at Fillmore Auditorium will be open from 12PM-6PM on FRIDAYS only. In addition, the box office will be opening 3 hours before doors on show dates. We look forward to seeing you at our next show at Fillmore Auditorium.

Can I rent from Fillmore Denver for a private event?

Yes, you can absolutely! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please inquire here.

The show I bought tickets for got cancelled. How do I get my money back?

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, any information about a potential reschedule will be made available and refunds will be available at the point of purchase.

Where is the lost and found?

If you lose an item while you are at an event- you can visit our guest service staff at the medical area near the VIP desk to see if it has been turned in. After events, please call our main office at 303-837-0360.

What is not allowed to enter the venue?

Click here to view Customer Safety information and restricted items.

GET IN TOUCH WITH THE FILLMORE

CONTACT US

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at Fillmore Auditorium will be open from 12PM-6PM on FRIDAYS only. In addition, the box office will be opening 3 hours before doors on show dates. We look forward to seeing you at our next show at Fillmore Auditorium.